BerryFlow.io
Berry provides an AI-powered Customer Success platform (AI CSM) that automates onboarding, support, training, and internal co-pilot functions to scale post-sales operations without proportional headcount increases.
Services
User Personas
- VP/Head of Customer Success in enterprise SaaS companies
- CS managers wanting to reduce time-to-value and improve NRR
- Product teams seeking to reduce support overhead
The Challenge
Marketers needed to move faster with content creation.
Pain Points Solved
- Scaling white-glove onboarding and support without hiring more CSMs
- Knowledge retention and consistent execution of CS playbooks
- Ticket deflection and training at scale
The Solution
End-to-end content automation platform with intelligent workflows, document libraries, and creative tools.
Tech Stack
Market Intelligence
Timeline
Product MVP: 4–8 months. Enterprise-grade security & workflows: 9–18 months.
Resources Strategy
3–5 backend, 2 frontend, 2 ML/AI, 1 pre-sales, 1 product, 1 designer.
Analytics Setup
Product analytics (deflection), CS metrics (TTV, NRR), integration dashboards.
Marketing & Growth
Enterprise demo/bookings, content for CS leaders, outbound/partnerships with CRM vendors.
"The AI automation they built saved us 20+ hours per week. It paid for itself in the first month."